Cosmofeed Privacy Policy
Updated as on 5 February 2024
This privacy policy (the "Privacy Policy") applies to your use of the website of Cosmofeed Technologies Private Limited (“CTPL”) hosted on Webflow.com and its applications on mobile platforms (collectively ("CTPL" or "Website")).
The terms “We”, “Our” and “Us” refer to CTPL and the terms “You”, “Your” and “User” refer to you as a user of CTPL. The term “Personal Information” means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information. Our practices and procedures in relation to the collection and use of Personal Information have been set-out below in order to ensure safe usage of the Website for you.
1. Information that we collect
We collect your personal information in order to provide and continually improve our products and services.
We collect the following type of information:
(a) Information you give us: We receive and store any information you provide in relation to CTPL. This information may include the following but not limited to name, phone number, Address, Date of Birth, Gender, email id, PAN card number and bank account details.
(b) Automatic information: We automatically collect and store certain types of information about your use of CTPL. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser accesses the CTPL website.
(c) Information from other Sources: We may collect information about you through your partners to whom we may be associated with to provide our services.
2. Data Collection on the Website
The data processing on this website is carried out by the website operator. The contact details of the website operator can be found in the imprint of this website.
3. How we use your information/data
(a) To provide the service which we are offering to you
(b) To refer services of affiliates, if any
(c) To comply with statutory and other requirements under law
(d) To reply to your queries being submitted by you
(e) To make our website and services better
(f) To send out communication regarding any payment or any other charges
(g) To send you promotional offers, new services available on our website or third parties with whom we have a tie up
(h) To resolve problems with any services provided to you
(i) To perform internal analysis
4. Controller of the information
Your Personal Information will be collected by and/or stored by CTPL including its authorized representatives, affiliates and business partners.
5. How we share your personal information.
(a) You agree and acknowledge that we may share your personal information with our data partners/service providers/affiliates and payment partners who assist in providing services (including their services) to CTPL. We restrict the collection and use of your personal information.
(b) CTPL does not let anyone use your account information and any other personal identifiable information. Third parties, if any, who have tie up with us may contact you for specific purposes and tell you about our services but with a limited access and they are required to maintain the confidentiality of the information as mentioned in the contract with us.
(c) You agree and acknowledge that we may share your personal information to the government agencies under the law in case of identity verification, investigation of cyber incidents, hearings and punishment of offences, or where disclosure of information is required for the legal purpose. We may also need to disclose the information to third parties under the law.
(d) CTPL works with One97 Communications Limited (“Paytm”) for payment processing for relevant sellers. If you use Paytm for payment processing, the data relevant to the such payments undertaken using Paytm, is processed directly in Paytm’s system and is not stored on our platform. This is data such as name, address and email address, order details and price/currency as well as the payment data such as credit card number or IBAN. We may disclose your information to Paytm and other payment providers, if applicable and thereafter, the use of your information is dependent on their privacy policies for which CTPL is not responsible.
6. Tracking via Cookies
CTPL and its partners use cookies to analyze trends, manage the website, improve marketing, track user’s preferences around the website and collect demographic figures for overall use. You can control the use of cookies at an individual browser stage by disabling these cookies that may restrict your use of certain features or services on our website.
7. Additional Information
(a) Location Information: When You use the Website through a telecommunication device, we collect Your location data. If You permit the Website to access Your location through the permission system used by Your mobile/web operating system, We may also collect the precise location of Your device when the web/app is running in the foreground or background. We may also derive Your approximate location from Your IP address.
(b) Device Information: We may collect information about Your hardware device, including, for example, the model, operating system and version, software and file names, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
8. Security
We use industry standard measures to protect the Personal Information that is stored in our database. We follow industry standard practices on information security, as also mentioned in our website. We limit the access to your Personal Information to those employees and contractors who need access to perform their job function, such as our customer service personnel. You hereby acknowledge that CTPL is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
9. Deleting your information
If you wish to delete your account or personal information, please send an email request to us at hello@cosmofeed.com for deletion of your information. Provided there is no regulatory or legal obligation to retain the data, on receiving your request for deletion, we will erase your data, discontinue to send you any further communications in context to the products opted by you.
10. Applicable Law
Your use of this Website will be governed by and construed in accordance with the laws of India. The Users agree that any legal action or proceedings arising out of your use may be brought exclusively in the competent courts/tribunals having jurisdiction in New Delhi, India and irrevocably submit themselves to the jurisdiction of such courts/tribunals.
11. Complaints and Grievance Redressal
If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication. Any complaints or concerns in relation to your Personal Information or content of this Website or any dispute or breach of confidentiality or any proprietary rights of User during use of the Website or any intellectual property of any User should be immediately informed to the Data Protection Officer at the co-ordinates mentioned below in writing or by way of raising a grievance ticket through the hyperlink mentioned below:
Data Protection/Grievance Office
Data Protection/Grievance Officer
CosmoFeed Technologies Private Limited
Address: F11/12, DLF City, Phase 1, Sector 27, Golf Course Road, Guragon, Haryana – 122002.
12. Additional Terms
(a) By visiting our Website and/or by providing Your information and/or by availing Our services, You consent to the collection, storage and use of the information You disclose on our Website in accordance with this Privacy Policy, including but not limited to, your consent for sharing your information as per this Privacy Policy. You acknowledge and agree that even if You are not a registered User with Us, We may collect information about You, if a registered User has provided Us with Your information to facilitate services.
(b) If we decide to change our Privacy Policy, We will post those changes on this page so that You are always aware of what information We collect, how We use it, and under what circumstances We disclose it. If You do not agree for the forgoing, please do not continue to use or access our Website.
(c) During the registration process, We indicate fields that are mandatorily required to be filled and fields that are optional. The Users may decide whether or not to provide such information to Us. In case you choose to decline to submit information on the Platform, We may not be able to provide certain services to You and We shall not be liable and or responsible for non-provision of services to You. Any information provided by You will not be considered as sensitive and confidential if it is freely available and/or accessible in the public domain.