Updated as on 5 February 2024
website of Cosmofeed Technologies Private Limited (“CTPL”) hosted on
Webflow.com and its applications on mobile platforms (collectively
("CTPL" or "Website")).
The terms “We”,
“Our” and “Us” refer to CTPL and the terms “You”, “Your”
and “User” refer to you as a user of CTPL. The term “Personal
Information” means information that you provide to us which personally
identifies you to be contacted or identified, such as your name, phone number,
email address, and any other data that is tied to such information. Our
practices and procedures in relation to the collection and use of Personal
Information have been set-out below in order to ensure safe usage of the
Website for you.
1. Information that we collect
We collect your personal
information in order to provide and
continually improve our products and services.
We collect the following type
Information you give us: We receive and store any information you
provide in relation to CTPL. This information may include the following but not
limited to name, phone number, Address, Date of Birth, Gender, email id, PAN
card number and bank account details.
Automatic information: We automatically collect and store certain
and other unique identifiers, and we obtain certain types of information when
your web browser accesses the CTPL website.
Information from other
Sources: We may collect
information about you through your partners to whom we may be associated with
to provide our services.
2. Data Collection on the Website
The data processing on this
website is carried out by the website
operator. The contact details of the website operator can be found in the
imprint of this website.
3. How we use your information/data
To provide the service which
we are offering to you
To refer services of
affiliates, if any
To comply with statutory and
other requirements under law
To reply to your queries
being submitted by you
To make our website and
To send out communication
regarding any payment or any other charges
To send you promotional
offers, new services available on our website or third parties with whom we
have a tie up
To resolve problems with any
services provided to you
To perform internal analysis
4. Controller of the information
Your Personal Information will
be collected by and/or stored by CTPL
including its authorized representatives, affiliates and business partners.
5. How we share your personal information.
You agree and acknowledge
that we may share your personal information with our data partners/service
providers/affiliates and payment partners who assist in providing services
(including their services) to CTPL. We restrict the collection and use of your
CTPL does not let anyone use
your account information and any other personal identifiable information. Third
parties, if any, who have tie up with us may contact you for specific purposes
and tell you about our services but with a limited access and they are required
to maintain the confidentiality of the information as mentioned in the contract
You agree and acknowledge
that we may share your personal information to the government agencies under
the law in case of identity verification, investigation of cyber incidents,
hearings and punishment of offences, or where disclosure of information is
required for the legal purpose. We may also need to disclose the information to
third parties under the law.
CTPL works with One97 Communications
Limited (“Paytm”) for payment processing for relevant sellers. If you
use Paytm for payment processing, the data relevant to the such payments
undertaken using Paytm, is processed directly in Paytm’s system and is not
stored on our platform. This is data such as name, address and email address,
order details and price/currency as well as the payment data such as credit
card number or IBAN. We may disclose your information to Paytm and other
payment providers, if applicable and thereafter, the use of your information is
dependent on their privacy policies for which CTPL is not responsible.
6. Tracking via Cookies
CTPL and its partners use
cookies to analyze trends, manage the
website, improve marketing, track user’s preferences around the website and
at an individual browser stage by disabling these cookies that may restrict
your use of certain features or services on our website.
7. Additional Information
Location Information: When You use the Website through a
telecommunication device, we collect Your location data. If You permit the
Website to access Your location through the permission system used by Your
mobile/web operating system, We may also collect the precise location of Your
device when the web/app is running in the foreground or background. We may also
derive Your approximate location from Your IP address.
Device Information: We may collect information about Your hardware
device, including, for example, the model, operating system and version,
software and file names, preferred language, unique device identifier,
advertising identifiers, serial number, device motion information, and mobile
We use industry standard
measures to protect the Personal
Information that is stored in our database. We follow industry standard
practices on information security, as also mentioned in our website. We limit the
access to your Personal Information to those employees and contractors who need
access to perform their job function, such as our customer service personnel.
You hereby acknowledge that CTPL is not responsible for any intercepted
information sent via the internet, and you hereby release us from any and all
claims arising out of or related to the use of intercepted information in any
9. Deleting your information
If you wish to delete your
account or personal information, please
send an email request to us at firstname.lastname@example.org for deletion of your
information. Provided there is no regulatory or legal obligation to retain the
data, on receiving your request for deletion, we will erase your data,
discontinue to send you any further communications in context to the products
opted by you.
Your use of this Website will
be governed by and construed in
accordance with the laws of India. The Users agree that any legal action or proceedings
arising out of your use may be brought exclusively in the competent
courts/tribunals having jurisdiction in New Delhi, India and irrevocably submit
themselves to the jurisdiction of such courts/tribunals.
Complaints and Grievance Redressal
If you contact us to provide
feedback, register a complaint, or ask
a question, we will record any Personal Information and other content that you
provide in your communication so that we can effectively respond to your communication.
Any complaints or concerns in relation to your Personal Information or content
of this Website or any dispute or breach of confidentiality or any proprietary
rights of User during use of the Website or any intellectual property of any
User should be immediately informed to the Data Protection Officer at the
co-ordinates mentioned below in writing or by way of raising a grievance ticket
through the hyperlink mentioned below:
Address: F11/12, DLF City,
Phase 1, Sector 27, Golf Course Road,
Guragon, Haryana – 122002.
By visiting our Website and/or by providing Your
information and/or by availing Our services, You consent to the collection,
storage and use of the information You disclose on our Website in accordance
that even if You are not a registered User with Us, We may collect information
about You, if a registered User has provided Us with Your information to facilitate
those changes on this page so that You are always aware of what information We
collect, how We use it, and under what circumstances We disclose it. If You do
not agree for the forgoing, please do not continue to use or access our
During the registration process, We indicate
fields that are mandatorily required to be filled and fields that are optional.
The Users may decide whether or not to provide such information to Us. In case
you choose to decline to submit information on the Platform, We may not be able
to provide certain services to You and We shall not be liable and or
responsible for non-provision of services to You. Any information provided by
You will not be considered as sensitive and confidential if it is freely
available and/or accessible in the public domain.