Effective date: 26 January 2023

Thank you for shopping at WeDigitalStore. We value your satisfaction and want to ensure that you have a positive experience with our digital products. This Refund Policy outlines the terms and conditions under which refunds will be provided for purchases made on our website. Please read this policy carefully before making a purchase.

Eligibility for Refunds
1.1. Digital Products:
Refunds & Return are available for digital products, such as software, e-books, and other downloadable items, purchased directly from WeDigitalStore.

1.2. Non-Refundable Products:
Certain digital products may be exempt from our refund policy, including but not limited to:

Products marked as “non-refundable” during the checkout process.
Products that have been substantially used, downloaded, or accessed.
Products purchased from third-party platforms or websites. Please refer to their respective refund policies.
Refund Requests
2.1. Timeframe for Refund Requests:
To be eligible for a refund, you must submit a refund request within 2 days of your purchase date. After this period, refunds may not be granted.

2.2. Refund Process:
To initiate a refund, please contact our customer support team at [insert contact information]. We may require additional information to process your request, such as proof of purchase or a detailed explanation of the issue you encountered.

2.3. Evaluation of Refund Requests:
Each refund request will be evaluated on a case-by-case basis. We reserve the right to refuse a refund if we believe that the request is fraudulent, abusive, or goes against our terms and conditions.

Grounds for Refunds
3.1. Product Defects:
If a digital product you purchased is defective or doesn’t function as described, you may be eligible for a refund. We will investigate the issue and, if verified, process the refund accordingly.

3.2. Dissatisfaction with the Product:
We understand that personal preferences may vary, and a product may not meet your expectations. However, dissatisfaction alone may not be sufficient grounds for a refund.

Refund Methods
4.1. Original Payment Method:
Refunds will generally be issued using the same payment method used for the original purchase. If that is not possible, we will work with you to find an alternative refund method.

4.2. Refund Processing Time:
Refunds will be processed within [insert number] business days from the date the refund request is approved. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. By continuing to make purchases on our website, you agree to be bound by the revised Refund Policy.

Contact Us
If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact our customer support team at info@wedigitalstore.com. We will be happy to assist you.

wedigitalstore

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