You are aware that we do not offer refunds once a product has been purchased from our website because the products we sell are intangible and cannot be returned. As a result, you are not eligible for a refund. Before making a purchase, please ensure that you have read the service description thoroughly. However, in exceptional circumstances, we can give a discount if we canât give any help or items to the client. We generally need to offer each support and item to those clients who have bought them.